If my words seem not persuasive enough consider the stats nearly half of customers cut relations with a brand in the past year because of customer service issues Offer your customers an after sales service as a form of gratitude for their purchase You ll always have a competitive advantage over those companies that tend to ignore the needs of their clients as soon as they get their money After sales service favors positive referrals No need to emphasize how much customer referrals mean to every brand B B companies with referrals boast a higher conversion rate and faster close time on sales While other companies need to crack their head over how to ask for referrals you already have the door opened by providing your customers with excellent after sales service.

Happy loyal clients will be more likely to become your brand ambassadors telling others about your company both on their social networks and by word of mouth After sales service improves your brand image Imagine a restaurant where you get a complimentary dish in addition to the ordered lunch How would you react to it I m sure you would have only positive impressions of this place Same goes for the brand image Having a positive post purchase experience your customers will think of your brand as reliable and trustworthy And even if anything goes wrong in the process e g a customer has some issues paying or logging in to your app your excellent after sales service can compensate for these minor unpleasantries and add more points in your favor Types and examples of after sales service Now let s discuss..