When Malelions experienced Thailand Phone Number a spectacular growth in a few years from passion project to international fashion brand, they quickly discovered that customer service was not able to keep up with this. Together with the success of the brand, the questions flooded in. In order to offer customers the right service, a good Thailand Phone Number solution had to be found. And we succeeded, because chatbot Lio now completes 75% of the 2000 monthly conversations all by itself, which has reduced the workload enormously. In this success story Jorden Jansen, B2B manager at Malelions, explains why chatbot Lio is such a Thailand Phone Number service. Frequently asked questions, it could be easier.
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First I sometimes did customer Thailand Phone Number someone for this. He then did it all alone. At a certain point we noticed that we were getting the same questions so often. We wasted so much time on that. So then we started Thailand Phone Number this? So we actually ended up with a chatbot.” tells Jorden van Malelions. The solution: chatbot Lio In the search for a good chatbot, Malelions ended up at Watermelon. “We then opted for Watermelon because we thought the range was very wide. In addition, we have been in contact with Watermelon a Thailand Phone Number has always gone very smoothly. Watermelon is also a young company, just like us, so that immediately matched.
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Picking up questions we had was Thailand Phone Number always super fast and well taken care of.” The pressure on customer service Thailand Phone Number reduced. If all 2000 calls per month had to be handled, we wouldn’t manage with 2 employees. A new (digital) colleague within one week With the choice for the Watermelon platform, it was time to build the new digital colleague. But according to Jorden, this was a piece of cake: “When we Thailand Phone Number chatbot, we received a good explanation about all the steps and after that it went quite quickly.